Shipping policy

  1. Handmade-to-Order Process: Every product in your order will be expertly crafted upon receipt of your purchase. As a result, our standard processing time for all orders is within 3 to 5 business days, excluding weekends, shipping time, and holidays.

  2. Shipping Charges: When purchasing multiple items in a single order, shipping charges are applied to the overall purchase, not individual items.

  3. Shipping Address: Shipments are dispatched to the address provided during the checkout process. If you wish to have your order delivered to a different address, kindly inform us at the time of purchase.

  4. Buyer Responsibility: We cannot be held responsible for errors made by buyers, such as shipping to outdated or invalid addresses. It is the buyer's responsibility to ensure their preferred address is up-to-date.

  5. Lost or Stolen Items: While we are not liable for lost or stolen items, we will make every effort to assist the buyer in resolving any issues.

  6. Shipping Options: Shipping costs do not include insurance or signature confirmation (applicable to US domestic orders only). These options can be selected during the shipping process for an additional fee, and it is the buyer's responsibility to choose these options if desired.

  7. Domestic Shipping: All domestic orders are shipped via USPS Ground Advantage, with an estimated transit time of 2-6 days (excluding processing time). Expedited shipping options, such as Priority or Overnight, can be arranged upon request.

  8. International Shipping: International orders do not include delivery confirmation due to carrier limitations. To explore alternative shipping options, please contact us directly. International orders may experience varied delivery times, and additional customs fees and taxes are the responsibility of the recipient.

  9. Customs Fees: Virginia Wynne Designs does not cover customs fees, and orders will not be marked as gifts. Import duties and taxes incurred upon reaching your country are the recipient's responsibility.

  10. Returned Shipments: In the event that a shipment is returned to sender (e.g., due to an incorrect address or failure to pick up from the post office), the buyer is responsible for purchasing a new label for reshipment.