Policies


 SHIPPING POLICIES

I try to keep most items in stock. Most orders ship within 3 to 5 business days after your order is placed. THIS DOES NOT INCLUDE WEEKENDS. International orders may take longer to arrive based on the location and the transit time of the carrier selected.


When you purchase multiple items in one order from my shop, I charge shipping on the overall purchase - not on individual items.

I ship to the address you list when you're checking out. Please make sure you let us know if you would like us to ship to different address.

I am not responsible for buyers' errors. For example, if your item is shipped to your previous address or any other invalid address on file in your account. Please make sure that your preferred address is up-to-date. Thanks!

I am not responsible for lost or stolen items but will do everything possible to accommodate the buyer.

Shipping costs do not include insurance or signature confirmation (US Domestic orders only) but can be selected during shipping type for an additional fee. Buyer is responsible for selecting options if wanted.

All domestic orders are shipped USPS First Class. Transit time is about 2-5 days. This does NOT include production time. If you would like expedited shipping (Priority, Overnight, etc.), please let me know and I will change your invoice. US orders include delivery confirmation (tracking).

International orders do not include delivery confirmation, usually because of the carrier used. To arrange other shipping options, please message me. International orders may take longer to arrive based on the location and the transit time of the carrier selected.


For international orders, Virginia Wynne Designs does not cover custom fees and will not mark any orders as a gift. International shipments may be subject to import duties and taxes levied once the shipment reaches your country. Additional charges for customs clearance are the responsibility of the recipient; I do not control these charges and cannot predict what they may be. Please contact your local customs office for more information. Occasionally packages can be substantially delayed, up to 45 days, but the usual transit time is 7-14 days.

No refunds are given on items that were shipped out on or before the correct ship date that have unusually slow transit times.

All items that are shipped out and that have been returned to Sender (wrong address, were not picked up from the post office, etc.), the Buyer will be responsible for the purchase of another label for the item to be re-sent and is not subject to a return/refund/exchange.

REFUND AND EXCHANGE POLICIES

Please email with ANY concerns or questions, PRIOR to leaving feedback here or on Etsy, so that I can have an opportunity to assist you and correct any issues/mistakes.

Exchanges are available on rings and bracelets in order to correct the fit. (Please note, I will only exchange for fit one time.) There are no refunds on bracelets or rings.

There are NO refunds on any items unless it is the Seller's fault. Refunds will not be given for skin reacting with metals or color of metals not what buyer thought it would be or for the loss of earrings or any other purchased item. No refunds or exchanges will be given on items returned without a prior agreement between the Seller and the Buyer.  Items will not be refunded unless agreed upon beforehand and items will not be refunded if sent back to Seller without my knowledge.

I do not accept returns on any custom orders.

I am not responsible for items that are damaged or lost in the mail. If your order is damaged in the mail, please take photos to document all damages. Contact me right away if you would like me to remake or exchange the piece. It is up to the discretion of the Seller what is the appropriate action to take.

I ship all of my packages through USPS with complimentary delivery confirmation. When the status of the sent package is changed to "Delivered", it is no longer my responsibility.

There is no refund on shipping/handling charges. The Buyer is responsible for all shipping costs on all exchanges or returns. This means that the Buyer is responsible for the shipping costs to the Seller for an exchange and the Buyer is also responsible for the shipping costs of newly exchanged items back to them (Buyer).

No returns/refunds are to be given on items returned on international orders due to Buyer not paying additional import duty, taxes, and/or customs charges and fees.

Exchanges are accepted within 7 days of the item being shown as received according to the delivery confirmation. The item must be in ORIGINAL PACKAGING and UNUSED / UNWORN. Exchanges can only be on item(s) that are equal of the original purchase. Buyer can exchange for item(s) of greater value but must pay the difference in price. The exchange will be issued upon return of the item, less shipping. The buyer is responsible for return postage. If an exchange is requested, the buyer is responsible for the postage. 

When shipping an item back, please make sure the purchased items are not just put in an envelope because they will get damaged, squished, and potentially be forced out of the package due to the automated machines used for shipping. If they are not properly packaged and do get damaged, Buyer may be liable for associated charges, such as ear back replacement.

On an exchange of an item, please add a note in the box and provide a tracking number so I know when to expect your package. 

Custom work is not eligible for a refund or exchange - all custom work sales are final.

ADDITIONAL POLICIES

A note about photography-

As all items are handmade, the item in the photograph may vary slightly from the item you receive. Any earrings photographed on models were sample items - the items you receive have not been worn!

If you lose a match to your earrings I will be happy to replace the lost earring. Contact us and I will set up a custom link for you in my shop. I will charge half of the price of the full pair plus shipping. I am NOT responsible for the loss of an earring(s).

Seller does not accept packages that are returned without prior notification to the Seller concerning any exchanges or returns.

I welcome custom requests and would love to work with you about your ideas, just send me a message.

Jewelry will tarnish over time. It is up to the Buyer to understand the materials and metals that they are purchasing and understand the maintenance that may be required to keep the pieces bright and shiny. To keep it looking its best use an appropriate jewelry cleaner for the piece. Be careful with certain stones and pearls so you do not damage them.